General
- How can I view and download a detailed invoice from the Invoice Summary email I received?
- How can I manage my usage online?
- Why doesn’t Tomi offer me an email account?
- How can I securely access My Account?
- How can I update my contact information?
- How can I check my contract information or change my plan?
NBN
Connection
- What is a cooling off period? Why should I wait for it to be completed before my application is processed?
- How long does it take to connect my home phone and ADSL service?
- What is my order status and how do I keep track of it?
- Why can’t I update my physical address?
- I am moving house/interstate, what is the process for moving location?
- Why can’t my family member discuss account details with you and pay any bills?
Billing
- Example Invoice
- How will my bill be received?
- What is the cost to receive a paper bill?
- Why am I being charged for two weeks in one invoice?
- Why am I being charged in advance?
- How do I avoid my account being suspended?
Data Usage
Modem Guides
Browsing and Speed
- What is a web browser?
- How do I open a web page?
- What is a home page and how do I set it?
- What is a computer virus?
- Why can’t I open any websites?
- Why can’t I open any secure website such as my Gmail or any banking websites?