What is a cooling off period? Why should I wait for it to be completed before my application is processed?

A cooling off period is your right to withdraw your application should you decide to change your mind and no longer wish to receive the service. The cooling off period lasts 14 days from the date of signing up to the service.

Please note that this is not applicable in cases where you have called us to sign up, or have signed up using our website.

We need to wait until the cooling off period is complete as it can cause disruption to your service if you decide to change your mind.

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